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SHIPPING & TRACKING
SHIPPING
What are the available delivery options and rates?
Shipping and processing rates are calculated based on the
rates of shipping flat-rate according to your mode of
delivery. For further information on shipping cost, do refer
to the table below.
Delivery Destination:
Indonesia
Delivery Option | Shipping Rate |
Delivery Time (Since the order was delivered) |
||
Province of Origin | Destination City | Rates | ||
STANDARD
|
DKI Jakarta | DKI Jakarta |
Free Delivery
|
1-3 working days |
DKI Jakarta | Province Outside DKI Jakarta | 3-6 working days | ||
CLICK & COLLECT
|
Charles & Keith stores all over Indonesia | Free Delivery | Ready for collection within 1-3 days. An email notification will be sent to you once your order is ready for collection at the chosen store. Please collect your order within 30 days of receiving the notifications. Now available at 44 stores |
Note: All orders are currently shipped out from Indonesia.
* Working days refer to Monday to Friday, and do not include
Public Holidays
* Please note that delivery may take longer during sale events
or peak season.
* Please check your delivery status on the
shipping & tracking
page.
Does my order come with a guaranteed delivery date?
Please note that the expected delivery date/time is at our
best approximation and might be affected by conditions such as
shipping restrictions, payment authorisation, online security
checks and stock availability.
Orders made and confirmed before 16:00 (GMT + 7) on a working
day will be processed on the same day, while orders made and
confirmed after 16:00 (GMT + 7) will be processed on the
following working day. Working day refer to Monday to Friday,
which excludes Saturday, Sunday and Public Holidays. You will
receive your order on the next working day after it has been
processed.
Deliveries are made Monday to Saturday, and not include Public
Holidays.
List of Indonesia's Public Holiday & Mass Leave in 2024
Public Holiday in 2024 | |
1 January | New Year's Day 2024 |
8 February | Ascension of the Prophet Muhammad |
10 February | Chinese Lunar New Year's Day |
11 March | Seclusion Day and Hindu New Year |
29 March | Good Friday |
10-11 April | Eid Al-Fitr 1445 |
1 May | International Labor Day |
9 May | Ascension Day of Jesus Christ |
23 May | Vesakh Day |
1 June | Pancasila Day |
17 June | Eid al-Adha 1445 |
7 July | Islamic New Year |
17 August | Indonesian Independence Day |
16 September | The Prophet Muhammad's Birthday |
25 December | Christmas Day |
How can I track my order status?
Once you’ve signed into your account, you can view your order
status in
My Purchases & Returns
under
My Account. Your order status is reflected next to your order number.
If you opt for guest checkout, you will not be able to view
your order status.
For further assistance, please contact us at
customers@charleskeith.co.id.
Refer the table below for order status,
Public Holiday in 2023 | |
1 January | New Year's Day 2023 |
22 January | Chinese Lunar New Year's Day |
18 February | Ascension of the Prophet Muhammad |
22 March | Seclusion Day and Hindu New Year |
7 April | Good Friday |
22-23 April | Eid Al-Fitr |
1 May | International Labor Day |
18 May | Ascension Day of Jesus Christ |
1 June | Pancasila Day |
04 June | Vesakh Day |
29 June | Eid al-Adha |
19 July | Islamic New Year |
17 August | Indonesian Independence Day |
28 September | The Prophet Muhammad's Birthday |
25 December | Christmas Day |
How do I track my order?
To track your order, sign in to your account and view
My Purchases & Returns
under
My Account. Locate the Track Your Order button that corresponds to your
order number, and you will be navigated to the online tracking
system of the designated courier company.
If you have opted for guest checkout, you will still receive a
tracking number in your shipment confirmation email.
Please contact us at
customers@charleskeith.co.id
for further assistance.
I have not received my package, what should I do?
If you did not receive your package by the expected delivery
date, please check on the shipment by tracking your order. To
track your order, sign in to your account and view
My Purchases & Returns
under
My Account. Locate the Track Your Order button that corresponds to your
order number, and you will be navigated to the online tracking
system of the designated courier company.
If you have opted for guest checkout, you will still receive a
tracking number in your shipment confirmation email.
Please contact us at
customers@charleskeith.co.id
for further assistance.
Can I change my shipping address after my order has been
dispatched?
Unfortunately, we are unable to redirect orders once your
items have been shipped. If the address provided is incorrect
or has expired, the shipping courier will contact you through
the telephone number provided. The shipping cost to the new
address will be borne by you.
Please ensure you provide the correct shipping address. Check
your address carefully when placing an order and ensure you
choose the right location in the shipping address field (e.g.
Austria vs. Australia). To remove an outdated or incorrect
address from your account, sign in to your account and
edit/update your address in your
Address Book.
If no one is available at the delivery address to receive the
package, the delivery agent will leave an “unable to deliver”
note at the location and it’s up to you to follow up and
arrange for another delivery date. Please note that any
additional shipping charges for attempted delivery and
returning shipping charges will be borne by you.
How is a failed delivery processed?
Most of our delivery agents make two attempts to deliver a
parcel and they may require a signature upon delivery of
parcel. It is generally up to the delivery agent’s discretion
to determine whether a signature is required. If the first
round of delivery is unsuccessful, the agent will contact the
recipient using the given contact number to rearrange for
another delivery date. If the recipient fails to receive the
package after the two delivery attempts, the package will be
returned to CHARLES & KEITH.
Where does CHARLES & KEITH ship to?
SITE | LOCATION |
CHARLESKEITH.COM | Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America. |
CHARLESKEITH.EU | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. |
CHARLESKEITH.CO.UK | United Kingdom |
CHARLESKEITH.CN | China |
CHARLESKEITH.JP | Japan |
CHARLESKEITH.CO.TH | Thailand |
CHARLESKEITH.CO.ID | Indonesia |
CHARLESKEITH.SA | Saudi Arabia |
CHARLESKEITH.VN | Vietnam |
My location is not on the list of delivery destinations, can
I still place my order?
Unfortunately, we do not deliver to locations that are not on
the list above.
How do I make sure I have selected the correct site to shop
on?
Please select your delivery destination from our site selector
tool located at the top left hand corner on our landing page.
A location with a shopping bag icon indicates that online
shopping is available there.
Are there any restricted areas you do not ship to?
We accept deliveries to hotels. You will have to provide the
room number and local contact information. Deliveries will
only be made to the Hotel Reception, and you are required to
inform the reception of a pending delivery. Once the order has
been delivered to the reception it will be considered as
delivered.
CHARLESKEITH.COM
shall not be held responsible for any lost orders after goods
have been accepted by reception.
We are unable to ship to the restricted areas including:
aiport, harbor, any PO Box, military or protected areas.
Shipping charges for a failed attempted delivery to restricted
areas will be borne by you.
How much is the delivery cost?
The delivery is free. Valid for purchase of normal priced
items, in a single order made at
CHARLESKEITH.CO.ID. Visit the
Shipping & Tracking
page for more information.
DUTIES & TAXES
Do I have to pay duties and taxes?
For delivery within Indonesia, the local sales tax (GST of
11%) is automatically applied to your order in accordance with
Indonesia’s tax regulations. You are not required to pay for
any additional costs. There will be no hidden costs billed
upon delivery.
Can I request for a tax refund?
We do not accept tax refunds for purchases made at
CHARLESKEITH.CO.ID.